Frequently Asked Questions (FAQ) - Tap-Links
Do you have questions about Tap-Links? Check our FAQ to find answers to your most frequent questions.
General Questions
4 questions
What is Tap-Links and how does it work?
Tap-Links is a modern digital business card solution that combines three technologies:
NFC cards,
QR codes et
permanent links.
How it works:
- NFC Card: A simple tap on a smartphone and your contact information appears instantly
- QR Code: Scan the code with your camera to access your information
- Permanent Link: A unique URL to share by email, SMS or social networks
What are the advantages of a Tap-Links card vs a traditional card?
Main advantages:
- ✅ Real-time updates - Change your information without reprinting
- ✅ Eco-friendly - Reduce your carbon footprint
- ✅ Instant sharing - Share all your contact details with one tap
- ✅ Modern and innovative image - Impress your clients
- ✅ Analytics - Track who views your information
- ✅ Versatile - Works with all modern smartphones
Do Tap-Links cards work with all smartphones?
Yes, 100% compatible!
For NFC:
- iPhone 7 and later models (iOS 13+)
- Android - most models since 2015
For QR Code:
- All smartphones with camera
- No app required (uses native camera)
For Permanent Link:
- All devices with web browser
What is the difference between Basic, Personal and Business packages?
| Feature |
Monthly |
Yearly |
Lifetime |
| Perma-Link & QR Code |
✅ |
✅ |
✅ |
| Physical NFC card |
❌ |
✅ (1 carte) |
✅ (5 cartes) |
| Priority support |
❌ |
✅ |
✅ |
| Team management |
❌ |
❌ |
✅ |
Technical Questions
5 questions
How to set up and customize my Tap-Links card?
Setup in 3 simple steps:
- Account creation: Contact us and choose your package
- Customization:
- Provide us your contact details (name, phone, email)
- Integrate your social networks (LinkedIn, Instagram, etc.)
- Send us your logo or professional photo
- Choose your colors and design
- Activation: Your digital link is immediately active, your NFC card is shipped within 3-5 days
What happens if I change my phone number or company?
Unlimited and free updates!
Process:
- Contact us and modify your information in real time
- Changes are immediately effective
- No reprinting necessary - that's the magic of digital!
Key advantage: Your contacts will always have your updated information, even if you change positions or companies.
Is NFC technology secure?
Completely secure!
Security measures:
- ✅ No sensitive data stored on the NFC chip
- ✅ Only your Tap-Links link is encoded on the card
- ✅ You have full control over the displayed information
- ✅ No GPS location or invasive tracking
- ✅ Secure HTTPS connection for all data
Unlike paper business cards that can be thrown away with your information, with Tap-Links you maintain total control of your data.
Are NFC cards resistant and durable?
Extremely durable!
Characteristics:
- ✅ Material: Premium PVC credit card quality
- ✅ Thickness: 0.8mm - same thickness as a bank card
- ✅ Resistance: Withstands daily use in wallet/case
- ✅ NFC chip: High-quality contactless technology
- ✅ Warranty: 1 year on all material defects
Tested and approved: Our cards resist scratches, moderate bending and normal usage conditions.
How does contact sharing work via Tap-Links?
Simplified sharing in one tap!
Sharing process:
- NFC Tap: Your contact taps the card on their smartphone
- QR Scan: They scan the code with their camera
- Display: Your Tap-Links profile opens with all your information
- Save: "Add to contacts" option to save instantly
Shareable information:
- First and last name
- Professional phone number(s)
- Email address
- Company and position
- Website and social networks
- Professional address
- Photo
Orders & Delivery
3 questions
How long to receive my Tap-Links card?
Delivery times:
- ✅ Digital link: Immediately after payment
- ✅ QR Code: Immediately after setup
- ✅ NFC Card: 3-5 business days in Canada
- 🚀 Express: 1-2 business days (additional fees)
Good to know: You can start using your Tap-Links link immediately, even while waiting for your physical card delivery.
Can I customize the design of my NFC card?
Complete customization available!
Customization options:
- ✅ Your company logo
- ✅ Professional photo
- ✅ Your brand colors
- ✅ Custom font
- ✅ Front/back design
- ✅ Special textures (option)
- ✅ Custom shapes (option)
- ✅ Matte or glossy finish
Design service: Our creative team can help you design a card that perfectly reflects your brand image.
What to do if my NFC card stops working?
1 year warranty and responsive support!
In case of problem:
- Check compatibility of the smartphone
- Test on another device to isolate the problem
- Contact our support at info@tap-links.ca
- Immediate replacement if material defect
Quick troubleshooting: 90% of problems are solved by reactivating NFC on the smartphone or cleaning the chip.